Terms & Conditions

Welcome to the terms and conditions for FromBritainWithLove.com. Please read these terms and conditions in full before you use this website.

The Directory and Magazine sections of frombritainwithlove.com are owned by From Britain With Love Limited and the Shop part of the website is owned by From Britain With Love Retail Services Limited.

1. Access and acceptance of our terms and conditions 
The FromBritainWithLove.com website (“Website”) is owned and operated by From Britain With Love Limited (“FBWL”) and From Britain With Love Retail Services Limited (“Services”) and contains material which is originated in whole or in part by FBWL, Services and businesses selling through the Website marketplace shop and/or listing in the Website directory and/or featured in the Website magazine. By accessing, browsing and/or using the Website you acknowledge that you have read and understood and agree to be bound by our terms and conditions (“Conditions”) and to comply with all applicable laws and regulations. If you do not agree to these Conditions you should cease to use the Website. This Website is intended for use in the United Kingdom only. No warranty or representation is made that this Website is suitable or intended for use in locations outside the United Kingdom Those who choose to access the Website from other locations and/or jurisdictions are responsible for compliance with local laws if and to the extent that local laws are applicable. Access to the majority of this Website is available without having to register your details with us. In order to make a purchase through our Website, list your business in our directory, subscribe to our newsletter or enter our competitions, we do require some personal information, such as your name and email address, and this information will be handled under our Privacy Policy which is in accordance with the relevant data protection legislation.

2. Interpretation

2.1    Definitions

 In addition to the definitions shown elsewhere in these Conditions the following definitions shall also apply:

2.2 The definition of "Conditions" in Para 1 shall include not only these Conditions but also (without limitation) any special terms and conditions agreed in writing between the Seller and the Customer;

2.3 The use of any gender includes the others and the use of the singular includes the plural and vice versa

2.4 The headings in these Conditions are for convenience only and do not affect the interpretation of the Conditions

3 Additional terms and conditions applicable to Orders placed through the Shop

3.1 The contract

The contract created by you the Customer placing an Order, making payment and receiving an email acceptance of the Order is made between you and the Seller. Services must receive payment of the whole of the price for the Product that you order and the delivery price, (which it receives as payment agent for the Seller), before your Order can be accepted by the Seller. Once payment has been received by Services, (which payment to Services fulfils your liability under the contract to pay the Seller) Services will confirm that your Order has been accepted by the Seller by sending an email to you at the email address you provide at the time of placing the Order. Acceptance of your Order by Services sending that email (as payment agent for the Seller) brings into existence a legally binding contract between you the Customer and the Seller for the purchase of the Product on the basis of the Conditions. As a Customer buying through the Shop, you agree and represent that you are buying for your own personal use only, and not for re-sale and that you are over the age of 18. We reserve the right to reject any Order by anyone at any time.

3.2. Price

The price payable to the Seller for Product that you order and the method of payment is as set out on the Website. You will be required to pay extra for delivery and the Seller’s delivery prices are set out on the Website. The price for the Product includes VAT chargeable by the seller (where applicable). Any taxes or duties that may be payable on a Product delivered to an address which is outside the UK are not included in the price and are payable by the Customer. It might not be possible for delivery to be made by the Seller to some locations.

3.3 Right for you to cancel your contract

You may cancel your contract with the Seller for the Product you order at any time up to the end of the fourteenth day from the date you receive the ordered Product. You do not need to give any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify Services (as payment agent for the Seller) by email via the Contact Us page.

If you cancel your contract (1) but the Seller has already processed the Product for delivery you must not unpack the Product when it is received by you or (2) after you have received the Product then in either case you must send the Product back as outlined in our Delivery and Returns Policy at your own cost and risk as soon as possible. Once you have notified Services by email or in writing that you are cancelling your contract, any sum paid to Services (as payment agent for the Seller) will be repaid to you (or in the case of a Gift Voucher credit will be re-credited to your original Gift Voucher) as soon as reasonably possible and in any event within 30 days of the date of cancellation of your Order provided that the Product in question has been returned by you in accordance with our Delivery and Returns Policy (and receipt of which has been confirmed by the Seller) in the condition they were in when delivered to you. If you do not return the Product delivered to you or do not pay the costs of delivery, Services (as payment agent for the Seller) shall be entitled to deduct the direct costs of recovering the Product from the amount to be returned to you. If you do not return the Product delivered to you in the same condition that they were supplied then Services (as payment agent for the Seller) shall be entitled to deduct a cost related to the damage to the Product from the amount to be returned to you.

3.4 Cancellation by the Seller

The Seller reserves the right to cancel (by its payment agent Services) the contract between you the Customer and the Seller if:

If the Seller does cancel your contract, Services shall notify you by e-mail and will return to you any sum paid by you to Services as soon as reasonably possible (or in the case of a Gift Voucher credit will re-credit it to your original Gift Voucher), but in any event within 30 days of cancellation of your Order. Neither the Seller nor Services or FBWL will be obliged to offer any additional compensation for disappointment suffered.

3.5 Delivery of Products to you

The Seller will arrange delivery of the Product ordered by you to the address you provide for delivery at the time you make your Order. Delivery will be made as soon as reasonably possible after your Order is accepted in accordance with the dispatch time indicated in the details section of the Seller’s product page in the Shop (the “Dispatch Date”). You will become the owner of the Product you have ordered when it has been delivered to you. Once a Product has been delivered to you it will be held at the Customer’s own risk and neither the Seller nor Services or FBWL will be liable for its loss or destruction.

3.6 Liability

Neither Services nor FBWL shall have any liability to you if the Product the Seller delivers is not what you ordered or is damaged or defective or the delivery is of an incorrect quantity, and the Seller shall have no liability to you the Customer in such an event unless you notify Services (as payment agent for the Seller) by email via the Contact Us page of the problem within 7days of the delivery of the Product in question. Neither Services nor FBWL shall have any liability to you if you do not receive a Product ordered by you within a reasonable period of the Dispatch Date, and the Seller shall have no liability to you in such an event unless you notify Services (as payment agent for the Seller) by email via the Contact Us page of the non delivery within 15 days of the Dispatch Date. If you notify a problem to Services (as payment agent for the Seller) under this condition, the Seller’s only obligation will be, at your option: 

 in whatever way Services as the agent for the Seller chooses.

Save as precluded by law, neither the Seller nor Services or FBWL will be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to Services under this condition and neither the Seller nor Services or FBWL shall have any liability to pay any money to you by way of compensation other than for Services (as the payment agent for the Seller) to refund to you the amount paid by you for the Product in question and the delivery  price paid by you (or in the case of a Gift Voucher credit to re-credit it to your original Gift Voucher). You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase a Product through the Website. The importation by you or exportation to you of a Product may be prohibited by certain national laws. Neither the Seller nor Services or FBWL makes any representation and neither do any of them accept any liability in respect of the export or import of the Product you purchase. Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit the Seller’s or Services’ or FBWL’s liability to you for any death or personal injury resulting from negligence of the Seller or Services or FBWL as appropriate.

3.7 Events beyond the control of the Seller, Services or FBWL

Neither the Seller nor Services or FBWL shall have any liability to you for any failure as regards the delivery of a Product you have ordered or any delay in doing so or for any damage or defect to a Product delivered or any failure to make  or any delay in making a payment if it is caused by any event or circumstance beyond the reasonable control of the Seller or Services or FBWL including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

4. Requirement for Listing in the Directory or selling via the Shop

In order to provide the most accurate information to our users, we require businesses selling any product through our Shop or listing in our Directory to feature only products which have been made in Britain (meaning that the product has been produced in Britain, even if some of the materials or ingredients may have been sourced from outside Britain). FBWL has provided within the Directory listing, the facility for businesses to specify whether ‘all products are made in Britain’, ‘most products made in Britain', or ‘selected products made in Britain’. It is the responsibility of the business listing in the Directory to ensure that the business is listed in the relevant product category for only those products which are made in Britain, and to include only British made products within its directory listing

5 Password Security
The businesses with enhanced directory listings in the Directory and/or selling products through the Shop have the ability to login and update their listing and /or product offering. In order to ensure security, each business is issued by FBWL or Services with a unique password. It is the responsibility of the business to keep this password confidential and it must not be disclosed or shared with any other person. The responsibility for any activities that occur under the use of the password lies with the business. If a password is lost or there has been unauthorised disclosure, the business must contact FBWL or Services immediately.

6 Additional conditions relating to Competitions 
From time to time FBWL may run competitions and promotions (“Competition”) through the Magazine  and in such case the following additional conditions shall apply: The Competition is open only to UK residents; competition entrants must be aged over 18; only one entry per person; no person who is employed by or associated with FBWL or Services may enter the Competition; we will not accept any responsibility for entries which are not received due to circumstances beyond our control; the competition winner will be picked at random from the correct entries; winners will be informed within 28 days of the draw taking place and thereafter details of the winners will be available on request ; the judge’s decision is final and we will not enter into any correspondence; there is no cash alternative to the prize.

7 Additional conditions relating to Gift Vouchers

7.1 A Gift Voucher can be purchased from Services (as the Seller for the purpose of the Conditions) via the Website using the payment options offered on the Website in the multiples of pounds sterling shown on the Website. (Save as mentioned in Paragraph 7.2) the Gift Voucher will be emailed to the email account of the recipient named within the Customer’s Gift Voucher order confirmation (the “Recipient”) within 24 hours of the payment for it having been made and cleared unless prevented or delayed due to circumstances beyond the reasonable control of FBWL and Services or due to the Recipient’s email address blocking receipt. The Gift Voucher is redeemable online only at the Website during the period of 12 months following its issue (and at the expiry of such period the Gift Voucher will cease to operate and expire) against the price of a Product the subject of an Order and may not be used to purchase other Gift Vouchers and no cash refund or credit is available against a Gift Voucher (save a credit in the case of returns as previously stipulated). One or more Gift Vouchers may be redeemed against an Order. If the price of the Product exceeds the amount of the Gift Voucher the balance must be paid by using one of the payment options offered on the Website. No responsibility is accepted by Services or FBWL for the loss of a Gift Voucher and code and it cannot be re-issued once lost.

7.2 Gift Vouchers may be purchased at the same time as purchasing a Love Token (as described on the Website) from Services (as the Seller for the purpose of the Conditions) when the Gift Voucher will not be emailed to the Recipient but will be sent by post to the Recipient with the Love Token so that in all other respects the conditions relating to Gift Vouchers set out in Paragraph 7.1 shall apply..

8 Intellectual Property 
Any copyright, trademark, design right and other intellectual property and proprietary right of whatever nature wherever registered or owned (the “Rights”) in all content within this Website shall remain at all times vested in FBWL and Services or the businesses listing in our Directory or selling through the Shop as appropriate. All rights are reserved. You are permitted to use this material only as expressly authorised by us or our licensors. The content contained within this Website is for your personal non commercial use only. Permission is granted to electronically copy and to print hard copy parts of this Website for the sole purpose of placing an Order or using this Website as a shopping resource and you may download or print a single copy for your own non commercial off line viewing. You may not reproduce any other part of the Website, including without limitation, the structure, overall style and brand image, and program code. Any other use of the material and content of the Website - including reproduction for purposes other than those noted above, modification distributions or republication - is strictly prohibited without the prior written consent of FBWL or Services. All forms of “FromBritainwithLove” and all page headers, company graphics and button icons are service marks, trademarks and/or trade dress of FBWL and/or Services. All other trademarks, graphics, photographs, product names and company names or logos cited herein are the property of their respective owners.If you send any content to this Website you agree that (i) you have granted us a royalty free irrevocable non exclusive right and licence to use this content for any purpose connected with the Website for so long as we require it, and (ii) that you are entitled to have all necessary Rights to grant the licences stated above. Subject to the foregoing, the owner of such content placed on this Website retains any and all Rights that may exist in such content.

9 Changes to the Conditions

FBWL and Services reserve the right to modify the Conditions at any time. Such modifications will have immediate effect upon posting the information on the Website (but may also take effect upon notification of such variation to you by email). You are bound by any such revisions and should periodically visit the Website to review this agreement. Your continued use of the Website shall be deemed your conclusive acceptance of the Conditions and if applicable any modifications.

10 Links to other websites

To enhance your experience we provide links to third party websites. These links are provided for you to access at your sole discretion and is done at your own risk. Neither Services nor FBWL shall be liable for any loss or damages which may arise from the use of any information supplied by or transactions carried out with any third party website. Any such transaction is concluded under the terms of business of the third party website and we accept no liability for any such transaction.

11 User generated content, uploads and illegal activity
11.1 Any views or information or material posted on this Website or uploaded to the Website by Users, including advice and opinions, are the responsibility of those Users and do not necessarily represent the view of FBWL or Services. Users agree that Users will not upload any material to the Website that is abusive, pornographic, obscene, offensive, defamatory, threatening, discriminatory, liable to incite racial hatred, in breach of confidence or privacy or encourages conduct that would reasonably be considered an illegal act or criminal offence. We reserve the right to amend user generated content for all reasonable purposes including, without limitation, spelling, grammar and any content in breach of these Conditions. Neither FBWL nor Services accept any responsibility for or liability to any person or entity in respect of any such views information or material posted or uploaded to the Website.

11.2 No User shall use the Website in any way that might damage the Website or cause any impairment of the availability or accessibility of the Website by any activity whatsoever or in any way that involves a fraudulent, illegal, unlawful or harmful activity

12 Limitation of Liability and Disclaimer of Warranties
We make no warranties in relation to the accuracy of any information contained in this Website. Neither FBWL nor Services shall be responsible for any loss or inconvenience caused by acting on the information contained in this Website (except to the extent that such liability cannot be excluded by law). We make no warranty that this Website will be uninterrupted, timely, secure or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs that may affect the full functionality, accuracy or reliability of this Website and we reserve the right to change or withdraw the Website without notice

13 Third party Rights

A party who is not a party to this agreement or the contract created pursuant to Paragraph 3.1 between the Seller and the Customer (the “Product Contract”) has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms of this Agreement but this does not affect any right or remedy of FBWL and /or Services in relation to the Product Contract or any right or remedy of a third party that exists or is available apart from that Act

14 Privacy

14.1 So that you are aware of how we will use the information that we collect from you or that you provide to us we set this out in detail in our Privacy Policy statement, which forms part of these Conditions, and all our use of your personal information (as referred to in the Privacy Policy statement) will be in accordance with that Privacy Policy and the applicable data protection legislation.

14.2 You accept that by making an Order via the Shop or requesting a listing on our Directory you authorise us to pass information to or to obtain information about you from third parties including (without limitation) your debit or credit card numbers or to authenticate your identity to validate your credit or debit card, to obtain an initial credit or debit card authorisation and to authorise individual purchase transactions

15 Termination 

If we consider at any time in our opinion that you are in breach of any of the Conditions we shall be entitled to deny you access to the Website but without prejudice to our rights against you for any antecedent breach of the Conditions.

16 Indemnity by user
You agree fully to indemnify and hold us, our directors, employees and representatives, harmless immediately on demand from and against any claim, demand, damages or losses, (including reasonable legal and other professional fees), due to or as a direct or indirect result of the breach by you of any of the Conditions or your use of this Website or the infringement by you of any of the Rights of FBWL or Services or any other person or entity.

17 Right to assign obligations
If we wish to assign our rights and obligations under any contract created by the Conditions we shall be entitled so to do without the necessity of obtaining any consent and upon the completion of such assignment we shall have no further liability to any party under the Conditions.

18 Notices

Unless otherwise expressly stated in the Conditions, all notices from you to us must be made by email via the Contact Us page at www.frombritainwithlove.com, and all notices from FBWL or Services to you will be displayed on the Website from time to time.

19 Compliance with Laws 

This Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

20 Failure to enforce and Waiver

If we fail or delay in enforcing strict performance by you of any of the Conditions or to exercise any of our rights arising under the Conditions or grant time or extension of time given for performance thereof this will not be construed as a waiver of our rights to any extent. No waiver by us shall be construed as a waiver of any proceedings or succeeding breach of any provision.

21 Entire Agreement 

You confirm that in agreeing to accept the Conditions you have not relied on any representation save insofar as the same has expressly been made a term of the Conditions and you agree that you shall have no remedy in respect of any representations. Your Statutory Rights are not affected by the Conditions. Nothing in this Clause shall limit or exclude our liability in respect of fraudulent misrepresentation whether or not such has become a term of the Conditions.

22 Law and Jurisdiction and Survival
The Conditions are governed by and construed in accordance with English Law and you irrevocably submit to the exclusive jurisdiction of the Courts of England. Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of these provisions is held to be inapplicable or unenforceable in any circumstances.

You can contact us by sending an email to hello@frombritainwithlove.com

Write to:

From Britain With Love Limited

And/or From Britain With Love Retail Services Limited
PO Box 433

From Britain With Love Limited
Registered in England: Company Number 6882912

From Britain With Love Retail Services Limited

Registered in England: Company Number 6524257

Registered Office for both companies:

145-157 St John Street